Terms and conditions Rijksmuseum

Terms and conditions visitors and events

General terms and conditions for visitors (pdf)

  • General terms and conditions
  • Special conditions for Educational Activities
  • Special conditions of Organisers of Group Visits
  • Summary of the rules for school visits

Terms and conditions website

Terms and conditions governing the use of the websites (pdf)

Liability for the use and functioning of the Rijksmuseum website, use of images and privacy policy.

General terms and conditions for sales

Ordering, payment and delivery of products from the Rijksmuseum webshop.

Cookie policy

Use, blocking and deleting of cookies on the website rijksmuseum.nl.

Conditions for the use of Rijksstudio

The Rijksmuseum reserves the right to remove a set or tag from the website without prior notice and without explanation, if it is unnecessarily offensive or objectionable in the opinion of the Rijksmuseum, or for reasons of technical website management. The Rijksmuseum accepts no liability for the consequences of such removal.
The general terms and conditions of Peecho apply to the order and production of greeting cards, poster, canvas, aluminium and perspex in Rijksstudio.

General conditions of purchase

General conditions of purchase (pdf)

Orders, submissions for tenders, offers, deliveries and agreements by which the Rijksmuseum agrees to provide goods or services to the Rijksmuseum within the context of its daily business operations.

Friends of the Rijksmuseum

Terms and conditions - Friends of the Rijksmuseum (pdf)

Privacy Policy Rijksmuseum

Privacy Policy

Right of withdrawal

Multimedia tours are subject to a right of withdrawal. That means that you have the right to withdraw from the agreement relating to those products, without giving reasons, within 14 days of receipt of multimedia tours ordered. To exercise that right, please send an email to groepen@rijksmuseum.nl attaching your booking confirmation. Within 30 days of receipt of your email, the Rijksmuseum will refund the purchase amount. Any other products sold on this website, including entrance tickets, guided tours and workshops, are not subject to any right of withdrawal.

Complaints online products

Should a customer have a complaint about a product and/or a service of the Rijksmuseum, the customer can submit such a complaint to the Rijksmuseum by e-mail via info@rijksmuseum.nl. The Rijksmuseum strives to respond to any such complaint as soon as possible, but in any event within 30 days of receipt of the complaint. If the customer is a consumer, he or she can also submit a complaint via the EU dispute settlement platform, accessible via this link.